Privacy policy

At CloudCherry, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit www.cloudcherry.in, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website:

Personal Information

Full Name
Email Address
Mobile Number
Billing & Shipping Address
PIN Code

Order Information

Products purchased
Order history
Payment status
Delivery information

Technical Information

IP Address
Browser type
Device information
Cookies
Website usage data

Note: CloudCherry does not store your debit card, credit card, UPI PIN, CVV, or banking passwords. Payments are securely processed by trusted payment partners.

2. How We Use Your Information

Your information is used to:

Process and deliver your orders
Provide customer support
Send order confirmations and shipping updates
Process returns, refunds, and replacements
Improve our products and website
Prevent fraud and unauthorized transactions
Comply with legal obligations
Send promotional offers and newsletters (only where permitted)

3. Sharing Your Information

We never sell your personal information.

We may share your information only with trusted service providers necessary to operate our business, including:

Shopify (Store Platform)
Payment Gateway Providers
Shipping & Logistics Partners
SMS & Email Service Providers
Government authorities when legally required

All partners receive only the information necessary to perform their services.

4. Cookies

Our website uses cookies and similar technologies to:

Remember your preferences
Keep items in your shopping cart
Improve website performance
Analyze website traffic
Provide a better shopping experience

You can disable cookies through your browser settings, although some website features may not function properly.

5. Data Security

We use industry-standard security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

While we take reasonable precautions, no online system can guarantee 100% security.

6. Your Rights

You may request to:

Access your personal information
Update or correct your information
Delete your account or personal data (subject to legal obligations)
Opt out of promotional communications

To exercise these rights, please contact us using the details below.

7. Third-Party Services

Our website may use trusted third-party services for payments, shipping, analytics, and marketing. These providers have their own privacy policies, and CloudCherry is not responsible for their independent privacy practices.