Refund policy

At CloudCherry, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or incomplete product, we're here to help.

1. Return Request Period

All return or replacement requests must be submitted within 4 calendar days from the date of delivery. Requests received after this period may not be accepted.

2. Mandatory Unboxing Video

To ensure a fair and transparent claim process, a continuous, unedited unboxing video is mandatory for all claims related to:

Damaged product
Defective product
Wrong item received
Missing item or accessory

The video must clearly show:

The sealed package before opening.
The shipping label.
The complete unboxing process without any cuts or edits.
The issue with the product.

Claims submitted without a valid unboxing video will not be eligible for return, replacement, or refund.

3. Eligible Return Reasons

Returns or replacements will be considered only if you have received:

A damaged product.
A defective product.
An incorrect product.
An item with missing parts or accessories.

4. Non-Returnable Situations

Returns, replacements, or refunds will not be accepted for:

Change of mind.
Ordered by mistake.
Product no longer required.
Minor colour or finish variations caused by screen or lighting differences.
Damage caused by misuse, negligence, improper handling, or normal wear and tear.
Products returned without original packaging, tags, or accessories (where applicable).
Claims submitted after 4 days of delivery.

5. Product Condition

The product must be:

Unused.
In its original packaging.
Returned with all accessories, manuals, inserts, and tags (if applicable).

6. Return Approval

Every request is reviewed individually.

CloudCherry reserves the right to approve or reject any return, replacement, or refund request after verifying the submitted evidence and the condition of the product.

7. Replacement & Refund

If the claim is approved and a replacement is available, a replacement product will be shipped.
If a replacement is unavailable, a refund may be issued to the original payment method.
Approved refunds are generally processed within 5–7 business days after the returned product has been received and inspected.

8. Return Shipping

If the return is approved due to an error on our part (such as a damaged, defective, or incorrect product), CloudCherry will bear the applicable return shipping cost.

9. How to Request a Return

Please contact our Customer Support within 4 days of delivery.

Email: care@cloudcherry.in

Phone / WhatsApp: +91 78006 66636

Please provide:

Order ID
Registered mobile number
Brief description of the issue
Continuous unboxing video
Clear photographs of the product (if requested)

10. Fraud Prevention

CloudCherry reserves the right to reject any claim involving fraudulent activity, tampered products, edited or incomplete unboxing videos, or misuse of the return policy.